We helped British Land to communicate the results of its Occupier Survey 2009. We produced the content for an online report, communicating what occupiers said and how the company planned to address the issues identified. This was identified in a recent Property Week article as an example of best practice in communications.
For best practice go to British Land’s site. It publishes warts and all feedback and compares its service levels with the UK average of the UK Occupier Satisfaction Index. We are at the start of a mini-revolution in the quality and quantity of information being published that will enable occupiers to make more informed decisions.